Just providing you with a bike does not satisfy us here at E-Bikes Express. With every order you make with us, you will receive the following package:

30+ page e-book

This e-book is jam-packed with useful information that will prove to be a great add-on to your bicycle.

From storage/maintenance tips to accessory recommendations to safety/legal instructions, no stone is left unturned in this in-depth read that will massively enhance your electric transport knowledge.

Free delivery

With every order over £500, including all electric bikes, you will get free delivery. You can find the estimated delivery time in the 'Delivery & Warranty' tab.

Free 14-day bike insurance

After you purchase this bike, please click the link here.

This will take you to a form where you fill out some details within 7 days of your order, including the bike price as well as your details.

Once these details are reviewed and your insurance has been activated, you will be sent a copy of your policy documents via email.

More details regarding this insurance can be found here.

Manufacturers warranty

Alongside every bike comes a manufacturer's warranty on certain components that allow you to ride with peace of mind.

If any issues arise, we will assist you with the warranty process with the manufacturer in acquiring or repairing a part should you need it.

Referral discount code for a friend

After you complete your order you will receive a discount code to be forwarded on to whoever you desire, for them to be able to claim the E-Bikes Express package also.

7 days a week customer service

We are also on hand 7 days a week to answer any queries you may have.

If you want to talk to one of us, please call us at 0333 090 7813. Our phone line is available from 9am to 5pm Monday to Friday.

If you would like to type, please use the live chat option on our website and we will get back to you as soon as we can.

Or you could contact us via the contact form on our website, and we will get back to you within an hour from Monday to Friday and within 4 hours on the weekend.

Here at E-Bikes Express, we provide you with several payment methods that include, major credit/debit cards, PayPal and financing options for installment payments.

Every payment is secure with industry-standard encryption. Select one of the following options for a reliable and safe payment process.

Credit/debit cards

With this reliable mode of payment, you will be required to enter the details of your credit/debit card, (MasterCard or VISA). Once you enter this and your verification number, your data will be transmitted using secure encryption.

Payment will be taken from your account, and you will receive a confirmation email once done.

Klarna

With Klarna, you have the option to buy now and pay later.

To do this, you simply select Klarna at checkout and then choose your payment option.

You can order the product now, and pay in 3 interest-free payments or Pay in 30 days.

PayPal

With PayPal you can pay safely and reliably, whether that is via an instant debit payment or PayPal Pay in 3.

PayPal Pay in 3 is an interest-free loan that allows you to spread your purchase into 3 payments.

The first will be made at the time of purchase and subsequent payments will be due every month on the same date.

For more details on this useful payment method, you can click here. 

If you have any queries regarding this, you can contact us via live chat or email at sales@ebikesexpress.co.uk

Is your employer signed up for a Cycle to Work scheme?

If so, you could save up to as much as 47% on a new electric bike from our selection of brands, with you being able to spread the price of the bike over a number of tax-fee monthly instalments.

Note: Bikes that are over 250W are not eligible for purchase under the Cycle to Work scheme.

Do you have a voucher?

If you have a Cycle to Work voucher/e-certificate/letter of collection, please email it over to us at info@ebikesexpress.co.uk to be processed.

Once your voucher is redeemed, we will arrange the delivery of your electric bike. We will guide you through this simple procedure and provide you with tracking information as soon as the bike has been dispatched.

Are you signed up for a scheme but have no voucher?

Tell your employer that you would like to utilise their Cycle to Work scheme and make a note of the price of the bike you would like to order to submit as a quote.

They will then provide you with a voucher that you would then forward to us, so your bike order can be processed.

Want to know more about Cycle to Work Schemes?

If you would like to learn more about our Cycle to Work scheme partners, please click here.

Also, if you would like to speak to one of our team in more detail please contact us.

There are a few regulations surrounding electric bikes in the UK so we thought we would provide you with a summary of those below:

You must be aged 14 or over in the UK to ride an electric bike.

You do not need tax, insurance or a driving license to ride an electric bike.

To be classified as an electrically assisted pedal cycle (EAPC) in the UK, an electric bike must fulfil a certain set of criteria, including:

• Pedals - The electric bike must have pedals capable of propelling it, and motor assistance should only be provided when the pedals are moving.
• Motor - The motor’s power output must be no more than 250 watts (W).
• Speed - The motor should not be able to propel the e-bike when it’s travelling faster than 15.5mph.

Please note that if your electric bike does not meet the above 3 points, then you cannot ride on public roads. Some of our bikes exceed the 250W limit, so these are only to be used on private land with the landowner's permission.

It is the responsibility of the rider to wear protective clothing, however this is not a legal requirement.

If you have any queries regarding this, you can drop us an email at: info@ebikesexpress.co.uk